This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

1. I forgot my password.  How do I get it?
    
2. How do I download the latest version?
    
3. How many times can I download the software?
    
4. I get an error that says "Cannot find msvbvm60.dll" when I run the installation program.
    
5. I don't know my CD-ROM drive letter.  How do I find it?
    
6. When should I use the Super Calculator?
    
7. When I attempt to install the Tax Calculator, it starts installing a different software package.
    
8. When I click on Help, I get an error saying that inetwh32.dll does not exist.
    
9. When I try to install Tax Calculator for AT&T from my CD-ROM, I get a message stating "Setup cannot continue because some files are out of date..." What do I do?
    
10. I can't find the answer to my question in the list above.  How do I contact Tech Support?
    

I forgot my password.  How do I get it?

You can either or call us at 219.852.3200 or send us an email at taxcalc@horizonpublishing.com .

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How do I download the latest version?

You can download the latest version by clicking on the Download button on the navigation bar to the left or by clicking here.

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How many times can I download the software?

You can download the software as often as you like for one year from the purchase date.  

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I get an error that says "Cannot find msvbvm60.dll" when I run the installation program. 

• Put the Tax Calculator For AT&T CD in your CD-ROM drive.
• Click the Start button.
• Click Run.
• For the next step, you must know the drive letter of your CD-ROM drive. If you do not know the drive letter of your CD-ROM drive, read the next topic, and then return here.
• Type e:\package\setup.exe where e: is the drive letter of your CD-ROM drive.
• Click OK.
• Continue as normal. You should only have to do this once, during the installation process.  

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I don't know my CD-ROM drive letter.  How do I find it? 

• Double-click on My Computer.
• The letter you see with the picture of the CD next to it is your CD-ROM drive letter.

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When should I use the Super Calculator? 

Use the Super Calculator if you purchased AT&T prior to the divestiture of AT&T into the seven Baby Bells (December 31, 1983).

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When I attempt to install the Tax Calculator, it starts installing a different software package.

This can be caused by having the setup file for a different software package in the same directory as the setup file for the Tax Calculator.  Make sure you clean up old setup files before installing the Tax Calculator, or move the Tax Calculator setup file to a different directory.  

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When I click on Help, I get an error saying that inetwh32.dll does not exist.

This problem occurs in Windows Millennium Edition.  Unlike other versions of Windows, Windows ME does not contain the inetwh32.dll file.  You need to obtain a copy of the file and save it to the directory containing the Tax Calculator program.  The default location for the Tax Calculator program is:

C:\Program Files\Horizon\TaxCalc2003\

You can download the inetwh32.dll file by clicking here.

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When I try to install Tax Calculator for AT&T from my CD-ROM, I get a message stating "Setup cannot continue because some files are out of date..." What do I do?

Click "OK".  

You will then be asked if you want to restart Windows.  Remove the CD-ROM, and then click "Yes".

Once Windows has restarted, insert the CD-ROM and click "Install Tax Calculator for AT&T".

The installation will proceed as normal.

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How do I contact Tech Support ?

You can either call us at 219.852.3200 or send us an email at taxcalc@horizonpublishing.com .

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